Mark Chana, Former Managing Director, CCI South Africa

Mark Chana is an experienced business leader who joined the CCI South Africa team in 2007. And, together with the team, he’s built CCI South Africa into what it is today: the biggest business process outsourcing (BPO) contact centre provider in South Africa.

Working with partners in South Africa and across Africa, Australia, the US and UK, the company delivers high-quality outsourced contact centre services to client partners all over the world.

CCI South Africa is all about delivering business value and real results through end-to-end customer management solutions, which include inbound, outbound, social media, web chat, email and digital engagement.

Mark Chana strongly believes that delivering the best BPO services is about truly enhancing the customer experience and improving business effectiveness and efficiencies.

And this is instilled throughout CCI South Africa ethos. Our teams care about our client’s customers like they are their own and have a continuous improvement approach every day.

“Our client partners and their customers rely on our professional teams to deliver – and we do,” says Mark Chana.

“At CCI South Africa we pride ourselves on collaboration, ownership and working together in partnership to grow businesses.”

Mark Chana has ultimate responsibility for operational delivery of CCI South Africa’s international and domestic activity. This includes the full client lifecycle across all our delivery channels. Strategic development, business development, company performance and operational oversight.

And that’s how the company has grown from a small team of 200 to 9,000+ employees. Year on year success is being achieved by ensuring that our teams are the best and that the business consistently over performs on client expectations.

BPESA, CareerBox and CCI Global

Mark Chana is a member of the Board of BPESA, the professional body of the Contact Centre industry and a member of the Board of CareerBox.

He is also the Group Chief Operating Officer of CCI Global.

CCI South Africa