Interactions Per Month
Lives Impacted
Employees
FTE Capacity
Global Brand Partners
One of our fastest growing markets and at the spearhead of our continuous evolution strategy. CCI are aligned to the Kenya Vision 2030 that aims to transform Kenya into a rapidly industrializing, middle-income country that will elevate the quality of life for its citizens within a secure and clean ecosystem.
Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio.
Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy.
Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the right skills to be successful in all your standard processes.
Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions.
Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio.
Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy.
Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the right skills to be successful in all your standard processes.
Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions.
Martin Roe
Chief Executive Officer
With extensive experience in the BPO sector in both the client and vendor side of operations, Martin has overseen CCI’s strategy development to become Africa’s largest outsourcing provider, steering the company toward the future of the BPO industry. Martin has a passion for Impact Sourcing, incorporating it as one of CCI’s core values. 
Mark Chana
Chief Operating Officer
Mark is our operational guru who has ultimate responsibility for operational delivery across CCI’s International & Domestic clients, working closely with management teams at our operational sites to ensure a smooth and satisfying customer experience. Mark is a board member of BPESA (BPO Industry body in South Africa) and CareerBox, our recruitment arm.
Lizelle Strydom
Managing Director: CareerBox
Lizelle has vast knowledge and expertise in various niche entities in the labor market enabling her to identify gaps and create strategic solutions in breaking barriers to entry. She was a guest speaker at Oxford University in 2020 and participated in several global panel discussions around the GBS sector, Impact Sourcing, and Why Africa. She is the leader and integration point between CCI Global and CareerBox.
Mahira Khan
Director of Bids & Contracts
Mahira oversees the growth, bidding, and contracting across the group, implementing the bid and solution management process from qualification all the way until hand over to the project implementation team. She’s accomplished some of our biggest wins and most successful campaigns, helping CCI become a world class provider to some of the world’s leading brands.
Martin Roe
Chief Executive Officer
With extensive experience in the BPO sector in both the client and vendor side of operations, Martin has overseen CCI’s strategy development to become Africa’s largest outsourcing provider, steering the company toward the future of the BPO industry. Martin has a passion for Impact Sourcing, incorporating it as one of CCI’s core values.
Mark Chana
Chief Operating Officer
Mark is our operational guru who has ultimate responsibility for operational delivery across CCI’s International & Domestic clients, working closely with management teams at our operational sites to ensure a smooth and satisfying customer experience. Mark is a board member of BPESA (BPO Industry body in South Africa) and CareerBox, our recruitment arm.
Lizelle Strydom
Managing Director: CareerBox
Lizelle has vast knowledge and expertise in various niche entities in the labor market enabling her to identify gaps and create strategic solutions in breaking barriers to entry. She was a guest speaker at Oxford University in 2020 and participated in several global panel discussions around the GBS sector, Impact Sourcing, and Why Africa. She is the leader and integration point between CCI Global and CareerBox.
Mahira Khan
Director of Bids & Contracts
Mahira oversees the growth, bidding, and contracting across the group, implementing the bid and solution management process from qualification all the way until hand over to the project implementation team. She’s accomplished some of our biggest wins and most successful campaigns, helping CCI become a world class provider to some of the world’s leading brands.
CCI receives ‘Outsource Partner Of The Year’ at this year’s awards acknowledging those who help companies provide an enhanced level of customer service.
CCI’s Kenya operations have grown to become the largest BPO provider in the country with 3000+ agents, cementing growing demand for Kenya as a BPO market.
CCI is recognized as a Customer Service Outsourcing Provider Of The Year competing against 2,300 nominees for customer service and contact center achievements.
The CXFO is the UK’s latest customer experience association with CCI bringing African expertise to the partnership’s joint effort to impact the future of CX.
CCI were recognized and awarded ‘Best Far Shore Team’ by the GSA Professional Awards , the UK’s premier award organization for customer service provider’s supporting the UK Market.
In 2022, CCI Kenya hosted our annual event for family, friends & co-workers to celebrate our achievements and our amazing employees with live performances and from major African artists
Kenya’s largest ultra modern contact centre will employ thousands of young Kenyans in Tatu City, CCI’s second operating location in the country.
